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Discoveries at SM Science Discovery Center

March 28, 2008 by barrycade

It’s been almost a month since I went to the SM Science Discovery Center at the SM Mall of Asia in Pasay City, but it’s only now that I decided to blog about my unpleasant experience because I thought I’d forget about it. But I couldn’t. The sentiment got stuck in me like a clingy, oversized booger—a little more effort is needed to get it out of my system.

And to expedite my permanent separation from the unpleasant experience, I’m listing down my top 3 discoveries as a result of visiting the SM Science Discovery Center.

Discovery 1: Walk-in visitors must come with their own tour guides. Throughout the tour, not a single guide attended to us. In the earthquake section, no attendant was in sight to help us experience the simulation. We had to wait for the preschool kids (who were there on scheduled field trip) to enter the room before an attendant activated the machine. Then we discovered the wait wasn’t worth it.

In the Virtual Reef section, we had to come back three times to be able to speak with Mr. T, the talking Titan fish. The first time we went inside, the attendant walked out of the booth and chatted with another attendant, despite seeing us foolishly standing before the monitor waiting for Mr. T to appear. Our second attempt was no different; the attendant simply ignored us. The last attempt was successful only because there were children in the room. We finally heard Mr. T talk, which led me to my second discovery.

Discovery 2: Dory is still the most amusing talking fish. Hearing Mr. T talk was painful because he struggled with his English, his diction was awful, and his regional accent was too obvious it diminished the animated character’s charm. I couldn’t even stand the way he responded to the questions so I stepped out of the room and proceeded to the City Science section where an attendant was discussing the world’s tallest buildings to children.

Then I heard him say: “…is considered one of the tallest buildings in the world because it has over a hundred floor. It has over a hundred floor.” A hundred floor? So is this like Pangasinan’s Hundred Island?

Discovery 3: Never settle for the second choice. My colleagues and I were supposed to check out Ocean Park, but we were one day ahead of its public opening. Disappointed, we went to the SM Science Discovery Center, which seemed the logical second choice. We were very wrong.

The Spaceship Earth wasn’t working; the environmental video projection was so blurry I tuned out after five frames. Some parts of the Transportation section were too dark we assumed they’re off limits to visitors. The Robot, Inc. section looks like a badly lit warehouse with old, defective robots.  The Lego Mindstorms Robotics Center, which I was most excited to visit because I’d be able to program my own robot, was closed.

The only saving grace of the trip was the Grossology section and the 3D planetarium show “The Search for Life: Are We Alone?” narrated by Harrison Ford. But even these two sections and Harrison Ford’s voice couldn’t dissuade me from believing that SM Science Discovery Center is overpriced and overrated.

I’ll surely get some flak for saying this because most of the online accounts I’ve read about the Center are positive, complete with charming pictures (I only used my Nokia phone). Some might accuse me of nitpicking; label my experience as an isolated case. But really, what will SM Science Discovery Center gain from hearing all good, but not knowing how to be better?

Posted in travel & places | Tagged discovery, places, robotics, science, SM Mall of Asia, SM Science Discovery Center, technology, travel | 16 Comments

16 Responses

  1. on March 28, 2008 at 7:40 am {illyria}

    you’re part of a generation that is never satisfied. i think we should leave it at that. i want to go to manila ocean park. i don’t very much care for marine life, but i wanna feel claustrophobic in aquatic tunnel.

    see you at dinner, bro. :)


  2. on March 28, 2008 at 9:46 am barrycade

    {illyria}: ah, this is not about insatiability. this is about excellent service marketing, about positive customer experience. this is so basic i wonder why SM can’t perfect it. :)


  3. on March 29, 2008 at 2:17 am bw

    It does look unfair when paying patrons are left alone to discover things for themselves, consistent with the name of the place hehe :)

    Darn, SM better hire pros to do a better job and not move their shoe store clerks to look after the place !


  4. on March 29, 2008 at 6:54 am acey

    looks cool. i hope it’l still be there when i come to ncr. i really wanna see it. =D


  5. on March 29, 2008 at 1:37 pm tina

    i think they need to train those attendants.. service should always come first.. kulang ata sila dun. kaya the experience wasn’t that good.


  6. on March 30, 2008 at 1:36 pm Major Tom

    This seems to be another case of ineptness among many of our sectors; such contentment on mediocrity and not striving to do what could be done best.


  7. on March 30, 2008 at 2:49 pm donG hO

    a sad story knowing that it looks so good from outside. thanks for sharing this experience. i hope this feedback reaches the management of the Discovery Center.


  8. on March 30, 2008 at 3:23 pm barrycade

    bw: i agree. it’s unfair that we weren’t attended to properly only because we were walk-in adults.

    aCey: it’s a cool place. i suggest you schedule your tour, or else…hehe :P

    tina: thanks for reiterating the point—better training for attendants. also, proper maintenance of the machines. the problem with some establishments is they only give their best on opening night, when there’s press and VIPs.

    Major Tom: you’re absolutely right. some sectors get trapped in mediocrity they think their paying customers can just leave it at that. it’s no joke to pay P330.00 for a day tour, especially at these hard times.

    donG hO: the devil is in the details. i just hope SM has the open mind to see and read through the sentiment. i dont have anything against SM or the discovery center. i just believe that walk-in guests deserve the same attention they give to scheduled tours of students.


  9. on March 31, 2008 at 3:46 am donG hO

    exactly. im also very keen when it comes to good service that’s why i can feel your resentments. in this country, there’s so many things that needs big improvement. i mean “big improvements” but at the same time believing we can make it.


  10. on March 31, 2008 at 5:06 am lawstude

    underpaid. clueless. third world.


  11. on March 31, 2008 at 5:13 am barrycade

    donG hO: we should have more Pinoys like you.

    lawstude: absolutely.


  12. on March 31, 2008 at 8:20 am Ferdz

    I hope some of those guys at the Science center would read this. it is really disappointing.


  13. on April 1, 2008 at 6:31 am acey

    yeah. you should come with me if you’re not busy! =P lol.


  14. on April 2, 2008 at 10:45 am mussolini

    plebes.


  15. on October 5, 2008 at 1:34 pm abcdefg-SMSDC

    dong ho
    barrycade
    bw:

    if you need information and assistance you can ask the attendant in every gallery…

    yah, i know that you had a bad experience at the earthquake simulator but it was already improved…

    and they have provided enough graphic panels that contain informations and instructions in every gallery….

    they have good voice talents for Mr. T…

    about the entrance fee,they made it more affordable….

    they also have 2 new planetarium shows…”Kaluoka’hina:the Enchanted Reef” and “Mystery of the Christmas Star”…

    BW BW BW BW BW::::
    BW
    excuse you…almost all the employees there are graduates from respected universities in our country, to name some…UP, UST, BSU, TUP, PUP, Ateneo,Letran, La Consolacion, DLSU….and they’re not just the “shoe store clerk” you are talking about…

    well,, thanks for comments na din….


  16. on October 8, 2008 at 5:37 am barrycade

    abcdefg-SMSDC: thanks for the update. glad to know that SM made improvements, as they should.

    but i’m already convinced never to go back again. i’m a stickler for customer service like that.

    btw, do you work for SM or the Discovery Center? i don’t mind, but i just want to know. :)



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